Privacy Policy

1. Information We Collect

We collect only the information necessary to provide pet waste removal services, including:

• Name
• Address and service location
• Phone number and email address
• Billing and payment information
• Pet-related information (number of pets, service preferences)

2. How We Use Your Information

Your information is used solely to:

• Schedule and provide services
• Communicate about service updates, scheduling, or billing
• Process payments and invoices
• Improve service quality and customer experience

We do not sell, rent, or trade your personal information.

3. Payment Information

Payments are securely collected and processed through Stripe, a third-party payment processor.

• The Poo Crew does not store or have access to full credit card or banking details.
• Stripe handles all payment data in accordance with industry-standard security and compliance requirements.
• We retain only basic billing records and payment status information necessary to provide services and manage accounts.

4. Information Sharing

We only share information when necessary to operate the business, including:

• Scheduling, billing, and CRM software (such as Sweep & Go)
• Payment processors
• Service communications

We do not share personal information for marketing or advertising purposes.

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure.

• Access to customer data is limited to business operations only.
• Digital systems are protected using standard security practices.

6. Communications

We may contact you via phone, text, or email regarding:

• Service scheduling or delays
• Billing and payment notices
• Account updates

You may opt out of non-essential communications at any time.

7. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children.

8. Changes to This Policy

This Privacy Policy may be updated from time to time.

• Any changes will be posted and take effect immediately upon posting.
• Continued use of services constitutes acceptance of the updated policy.

9. Contact Information

If you have questions or concerns about this Privacy Policy, please contact:

The Poo Crew
poocrew.mi@gmail.com
(810) 243-4525